Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings.Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as:Basic speaking and listening skillsResponsible assertive communication skillsCounseling skillsInterprofessional problem-solving skillsConflict management skillsCollaborative communication skillsTruly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.
$27.95
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The contributors to this volume believe in the value and utility of communication traits. The book presents an argument for the relevance of communication traits in the study of interpersonal communication.
$69.50
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The second edition of this prestigious title, INTERPERSONAL COMMUNICATION, by one of the beloved scholars in the field, the late B. Aubrey Fisher, has been revised and rewritten by one of Fisher's doctoral students, Kathy Adams. Now aimed at second-level interpersonal communication courses, the revision retains Fisher's pragmatics perspective and personal examples and anecdotes. At the same time, Adams has extensively revised the book. Specifically, the pragmatics perspective has been developed more fully and consistently throughout. Overall, the book has been reorganized and streamlined from 15 chapters to 11 - to eliminate redundancies. Part III has been updated to reflect the most recent research and literature on relationships, particularly maintenance, and communication competence.
$25.86
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A guide for positive interpersonal communications. 99 pages inistruction manual and a 72 minutes video
$0.75
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