New Book is Practical Guide to Interpersonal Communication in the Workplace The Must-Have Handbook for Conflict Resolution and Personal Growth Santa Fe, NM - As a key decision maker or future business leader in your organization, you will want to know about an exciting new interactive book authored by executive coach and workplace trainer Jean Eva Thumm. Soft Skills for Tough Issues: Fostering Interpersonal Communication in the Workplace is a comprehensive guide to workplace challenges, which offers a variety of assessment tools for working with both individuals and teams. It also examines such cutting-edge issues as ethics/spirituality in the workplace, the effectiveness of coaching and mentoring, opportunities in the learning organization, and the value of long-term thinking and planning. As the work arena of our lives continues to demand more time and energy from each of us, the workplace has become "the family away from family." According to Ms. Thumm, workplace families need strong and compassionate leaders who can model exemplary behavior for employees and who can provide both the support and the discipline that their direct reports need in order to perform optimally. Soft Skills for Tough Issues helps you look squarely at the issues and provides the necessary guidance to make good choices and decisions for yourself and for those under your supervisory care.
$19.98
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Never HIGHLIGHT a Book Again! Virtually all testable terms, concepts, persons, places, and events are included. Cram101 Textbook Outlines gives all of the outlines, highlights, notes for your textbook with optional online practice tests. Only Cram101 Outlines are Textbook Specific. Cram101 is NOT the Textbook.
$28.95
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American businesses invest as much as $30 billion a year on training and development in communication. That's because it's more critical than ever that employees develop strong people skills. Here to help is The Interpersonal Communication Skills Workshop, which includes everything trainers need to design and deliver a two-day workshop that covers listening, assertiveness, resolving conflict, and coordinating action. The trainer will learn about leading-edge trends in interpersonal-communication training, including: * Task-by-task processes for training * Proven methods such as accelerated learning and action learning * Performance orientation * Communication skills for collaboration and organizational learning. Neatly organized in four modules, The Interpersonal Communication Skills Workshop also features adaptable lecture notes, objectives, agendas, handouts, overhead masters, discussion questions, exercises, and activities.
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Interpersonal Communication in Pharmaceutical Care shows readers how to communicate better with patrons and patients in hospital and retail pharmacy locations. Author Helen Meldrum, who has been teaching interpersonal skills to pharmacy students and practitioners since the early 1980s, uses actual scenarios to demonstrate basic communication skills. These “real life” examples illustrate communication problems from the perspectives of pharmacy workers and their subsequent efforts to improve the lines of communication with patrons. Yet the case studies do more than depict actual dialogue between pharmacists and their customers and patients; they address improved communication between co-workers, a vital aspect of providing excellent pharmacy practice. Throughout Interpersonal Communication in Pharmaceutical Care, the reader finds how important it is to replace negative communication with more effective choices. These conversations prepare readers to act--not react--when faced with difficult persons or situations in pharmacy settings.Interpersonal Communication in Pharmaceutical Care is a resource of how to improve communication in pharmacy practice. Pharmacists who analyze the scenarios in this book can more readily identify effective responses to challenging situations in hospital and retail practice. The interpersonal skills section covers such fundamentals as:Basic speaking and listening skillsResponsible assertive communication skillsCounseling skillsInterprofessional problem-solving skillsConflict management skillsCollaborative communication skillsTruly a unique book due to its practical nature, Interpersonal Communication in Pharmaceutical Care is appropriate for all pharmacy practitioners from the level of technician through supervisor. Because the cases featured are transcripts of actual interactions between pharmacists, customers, and co-workers, readers can identify with the situations and begin to effectively change their communication methods with satisfactory results--for the patron or patient and the pharmacist.
$27.95
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Creating a "feedback loop" that promotes cooperation, Sutch teaches listeners how to solve problems without blaming, ways to clear up mistaken assumptions, how to listen in a way that relaxes people, how to use small talk to come across as warm and genuine, and much more. 2 cassettes.
$15.95
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Never HIGHLIGHT a Book Again! Virtually all testable terms, concepts, persons, places, and events are included. Cram101 Textbook Outlines gives all of the outlines, highlights, notes for your textbook with optional online practice tests. Only Cram101 Outlines are Textbook Specific. Cram101 is NOT the Textbook.
$27.95
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